Reich Communications, Inc.

  • Reich Communications, Inc. is a boutique public relations agency in New York City offering full service in a variety of areas, with specializations in business-to-business; advertising, marketing and media firms; transportation safety; non-profits, and select consumer products and services. . . . For more info, call us at (212) 573-6000, email to david@reichcommunications.com or text to 914-325-9997. . We are located at 228 East 45th Street, Suite 11-South, in New York City 10017. . . . For some examples of our work, scroll down to "Categories" below and click on "What We Do..."

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    « Buying the Presidency | Main | Water -- Great marketing, at a price »

    July 11, 2007

    Comments

    Cam Beck

    Hear! Hear!

    "Customer Service" for these types of companies are usually anything but.

    David Reich

    Cam, I would think excellent customer service could be a selling point, where all the cellular providers offer pretty much the same thing now. When will they get it?

    Lewis Green

    Well ain't that a kick in the pants. Apparently, customer service is only there for customers who don't really need them. Man, this story makes me dizzy. Stop the world, I need to get off.

    David Reich

    Maybe Sprint Nextel's ad slogan should be "We don't drop calls, only customers." Unreal!

    Valeria Maltoni

    David:

    Doug has a pretty good post on the Sprint issue here http://nextup.wordpress.com/2007/07/06/sprint-fires-its-customers/

    I've just become a customer of Comcast cable and they cannot even spell my name right -- Zalley, according to them. How do you go from a spelled Valeria to Zalley is a mystery. That is also customer service. I talked to at least three reps before the service was installed. I sent my business card in stapled to my payment slip. Crossing fingers, I really would not want to call anyone.

    David Reich

    Thanks for the comment and the tip to Doug's post, Zalley.

    Katie Konrath

    Wow, your experience sounds like a horrible mess. I find it so hard to believe that cell phone service companies can treat their customers so poorly and still stay in business, but the reality is that they don't have to be good to their customers: once we sign the service agreement, we're stuck for the next two years!

    What a mess.

    David Reich

    I think there's no excuse for these giant companies to provide such poor customer service.

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