I haven't been to Atlanta for many years, so I didn't realize that the Atlanta Auto Show, the reason for my work visit, is only a 10-minute walk from my hotel. So I called an Uber car.
When we got into the car, a lovely conversation ensued with driver Michelle. Her "day job," she explained, is teaching piano. She currently has 89 students at her U Can Play Piano school.
After a 7-minute ride, my business associate and I got out of the car and went into the Georgia World Congress Center to get ready for our press event.
About an hour later I got a call from Uber Michelle, to say my associate ( also Michelle) had left her cell phone on the back seat. Uber Michelle only noticed it when she got back home to prepare for her teaching gig.
She offered to bring the phone back to us that evening, after she finished her last lesson. When we learned she would have a 45-minute drive each way, we said it could wait till tomorrow and if she's working in the city, she could call and we'd meet her.
Sure enough, I got a call around 1 today. She was on her way in and would meet us outside the Auto Show to give us the phone.
She called again and I went outside to meet her. She was so excited to see the phone safely returned, and she took some pictures of us, as she thanked me for my help. Thanking ME? She's the one who did the good deed, especially after she admitted she wasn't Uber driving today, since she offered to help a friend with something. She had, after all, driven into downtown just to return the phone, even after I told her we had a rental car and would have driven to her tonight to get the phone.
This is an example of someone with a real commitment to go above & beyond for customer service, and Uber should be very proud of her.
If you know anyone in ATL who is looking for piano lessons, contact Michelle Barnett at email@example.com. Tell her David from NY sent you.