Where did the instructions go?
I finally joined the 21st Century last week when I bought an Android 2 smartphone. I bought it mainly to pick up my emails when I'm on the run. But the phone does so many other things as well -- it's a GPS navigation system in the palm of my hand, thanks to an app from my client CoPilot Live. It's also a camera with almost as many features as my expensive Canon digital. With another app, it can be a small e-book reader. It can give me news updates and weather reports for just about anywhere in the world, and since it connects to the web, I can instantly Google the answer to the trivial questions that constantly come up in the course of everyday conversation, like who co-starred in that movie we saw two weeks ago, or when did the Giants move from New York to San Francisco?
Oh, and it also lets me make and receive phone calls. Wow!
In many ways, it's fairly intuitive to use. But still, there's so much packed into that little thing that it is helpful to refer to the instruction manual.
But wait -- no manual came with the phone. We looked in the box and all we found was a one-page sheet called Quick Start Tips. The salesman said there's a full manual available online, and he gave us the URL to find it. And sure enough, there it is -- all 80 pages, chock full of information so I can unlock all the wonderful features on my new phone. But it sure would be nice to have a printed copy of that manual so I could refer to it at times when I'm not at my computer.
I stopped at the Verizon Wireless store today to get a hard copy of the manual. He apologized and explained there isn't one. It's only online.
So let me get this right... I just paid $149 for a piece of equipment, and Motorola won't supply me with printed instructions for it. I have to spend who-knows how long printing it on my computer, probably going through a third of a toner cartridge in the process?
I suppose Verizon/Motorola are priding themselves on being "green" by saving on paper and ink. But really, it's about saving money -- their money, not mine. Why can't they keep the manual online, but make a printed version available to users on request. I'd even be willing to pay $1 to cover handling and postage, if they had the nerve to ask me for it.
My wife had the same problem when she bought her Nook e-book reader a month ago. We spent $195, yet we got no instructions. She had to go three times to the folks at the Barnes & Noble store, and the people there were extremely helpful. But that was three trips to the shopping center about five miles away. So whatever trees and ink were saved by not printing were balanced out, I'm sure, by gasoline used and polluting CO2 emitted.
Can someone show me the sense to this? I just don't see it.
By the way, can anyone show me how to get that annoying Android apps icon off the home screen of my new phone? It wasn't in the Quick Start Tips, and I don't feel like going back to the Verizon store again today.